Privacy Policy

Tripixio and its affiliated organizations value your trust and are committed to being transparent about how we collect, use, and share your information. This Privacy Policy outlines our practices regarding personal data obtained through our websites (including but not limited to www.tripixio.com), mobile applications (“Apps”), and other services (the “Services”) such as phone support and web-based tools.

By accessing or using any of our websites, applications, or services, you consent to the practices described in this Privacy Policy, along with our Terms and Conditions.

Personal Details

“Personal details” refers to any information that can identify you as an individual or relate to an identifiable person. This may include:

• Full name
• Postal address
• Phone number, email address, credit/debit card details, and related billing data
• Social media account IDs
• Passport number or other travel identification numbers (e.g., TSA Known Traveler Number)
• Travel details you provide (e.g., travel plans, preferences, special requests)
• Demographic information and marketing preferences (linked to user/device IDs)
• Any inferences or preferences derived from your use of our services

If you share personal information about someone else with us (such as for group travel), you confirm that you have their permission to do so and allow us to use it in accordance with this Privacy Policy.

How We May Gather Personal Details

We and our third-party partners may collect your personal information through various methods, including:

Through our services: For example, when you make a booking, sign up for promotions, or share communication preferences or special needs (e.g., dietary or accessibility requirements).

Offline: Such as when you contact our customer service team directly.

From third-party sources: Where legally allowed, we may also collect information from public databases, marketing partners, social platforms, or individuals connected to you.

Analytics and Advertising Data

Like many websites and apps, we and our partners collect certain technical and usage data automatically. This includes:

• Device and browser information (IP address, user agent string, device ID, browser type/version)
• Website interaction data (pages viewed, links clicked, scroll activity, form interactions, chat usage, etc.)
• Email engagement data (open rates, clicks)
• Ad performance data (cookie IDs, mobile IDs like iOS IDFA or Google AAID, hashed emails/phone numbers)
• Conversion data (bookings or purchases made in response to ads)

Some of this data may not be classified as “personal information” under applicable laws, but if combined with other identifying details, we will treat it as personal information under this Privacy Policy.

How Do We Collect Data?

Our systems and third-party providers collect analytics and advertising data in several ways, including:

Browser or device data: Such as MAC address, operating system, display settings, language, and browser type/version.

App or website usage: We monitor interactions like when the app connects to our servers, pages visited, and file downloads.

Cookies and similar technologies: Cookies store anonymous data such as device type, time spent on site, language preferences, and navigation behavior. For more information, please see our Cookie Policy.

This data helps us improve user experience, tailor marketing, and ensure the performance and security of our services.